By purchasing from Reynolds, you have decided and bought into quality and reliability. We use high-quality materials and robust, tested mechanisms on all of the products that we supply. We expect our products to provide functional reliability and a long lifetime, and with this in mind we to give a high quality warranty with every product.
Length of warranty by product
All of our installation work is guaranteed for 2 years. Many products carry an extended parts warranty too, which is a return to base warranty. If a faulty product is returned to one of our stores, and the fault is found to be covered under the warranty, the repair will be free of charge. However if after the initial 2 year warranty period you request a call out for a warranty claim, the call out will incur a call out charge.
Manually operated Roller Blinds - Fabric 2 years. Mechanism parts extended to 5 years
Manually operated Vertical Blinds - Fabric 2 years. Mechanism parts extended to 5 years
Manually operated Wooden Blinds - Whole blind 1 Year
Manually operated Day and Night Blinds - Fabric 2 years. Mechanism parts extended to years
Manually operated Allusion Blinds - Fabric 2 years. Mechanism parts extended to years
Manually operated Pleated Blinds - Fabric 2 years. Mechanism parts extended to years
Manually operated Hive Blinds - Fabric 2 years. Mechanism parts extended to years
Manually operated Venetian Blinds - Whole blind 1 year
Manually operated Roman Blinds - Fabric 2 years. Mechanism parts extended to years
Manually operated Curtains - Fabric 2 years
Wooden Shutters - 3 years
Polyvinyl Shutters - 10 years
Markilux Awnings - 5 years subject to bi annual inspection (inspection is chargeable)
Electrically operated blind motors.
2 year warranty on battery operated motors.
5 year warranty on mains operated motor and controllers (except controller batteries)
Our guarantee covers both supply only and installed products. If products were supplied on a supply only basis the product will need to be returned to Reynolds for inspection/repair. If products were installed we offer an on site service.
The guarantee is subject to the products being installed correctly and used for the job they are designed for. Excluded is normal wear and tear, user damage such as spills on fabrics and incorrect operation a product. In the event of a disagreement over the performance of a product, the British Blind and Shutter Association guidance will be consulted. Their guides are displayed on our website - just click here
The guarantee period normally starts when the products are supplied, however if there is a delay in installation not cause by Reynolds the guarantee starts at the time that the customer is advised that the product is ready. The guarantee only extends to the products supplied. Reynolds do not cover any consequential losses.